The Marriott Mobile app has been available for a few years now, but the massive hotel brand has recently introduced an update that helps guests get a modern experience when staying at a Marriott brand. The app improves everything from booking to check-in to requests, improving guests' experiences while also making it easier for managers to handle guests' requests and issues.
At every step in the guest process, the Marriott Mobile app is an improvement. Before one's stay, the app helps to book rooms at any of Marriott's thousands of hotels around the world. At the beginning of one's stay, the app provides mobile check-in, and guests need not even stop by the reception desk at all, as they can access their room key directly through the app after checking in. And throughout, users can enter requests into the app's chat to message directly with the hotel.
Why This Trend Is Growing
- Revamped Hotel Apps
- Hotel brands can improve guests' experiences and help managers handle requests and issues by introducing mobile apps that improve everything from booking to check-in to requests.
- Seamless Mobile Check-in
- Hotels can enhance guests' experiences by offering mobile check-in that eliminates the need to visit the reception desk and allows guests to access their room keys directly through the app.
- Real-time Guest Requests
- Hotels can make it easier for guests to make requests and for managers to handle them by integrating chat functionality into their mobile apps that allows users to message directly with the hotel.
Industries Being Reshaped
- Hospitality
- The hospitality industry can improve guest experiences and enhance efficiency by introducing mobile apps that streamline the booking process, offer mobile check-in, and allow for real-time guest requests.
- Technology
- The technology industry can support the hospitality industry by developing and offering innovative technologies for mobile check-in, chat functionality, and other features that improve hotel apps.
- Travel
- The travel industry can benefit from hotels introducing mobile apps that provide travelers with a modern experience and make it easier for guests to manage their stays while on the go.
