In the age of social media one company's PR nightmare can be another's dream marketing opportunity, as proved by the new Emirates "Friendly Skies" ad. United Airlines CEO Oscar Munoz took a swipe at Emirates (and other carriers from the region) in a recent interview. The airline responded with a video listing its most recent awards from TripAdvisor. It ended with a sly dig that puts a twist on United's famous "Fly the Friendly Skies" slogan.
The Emirates "Friendly Skies" commercial is noteworthy for a few reasons. The first is that it directly calls out a competitor, something many major companies avoid doing. The second is for its timeliness. United's deplaning controversy occurred only a few days ago and Emirates (and other airlines) are already moving to capitalize off of it.