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Spam-Detecting Call Systems

AT&T and T-Mobile Introduced Call Verification Across Their Networks

— August 15, 2019 — Tech
AT&T and T-Mobile have started call verification in order to protect customers from intrusive spam calls. The call verification will soon be rolled out between the two networks. Calls from the other network will now show a "Caller Verified" message to the person receiving the call. The call verification feature comes as a result of the FCC ruling that call authentication will have to be implemented by the close of 2019.

AT&T and T-Mobiles' new system works with the SHAKEN/STIR standard. The standard is able to verify if calls are spam calls, or from an authentic person. T-Mobile introduced the SHAKEN/STIR standard in January, in order to screen for spam calls within its own network. Previously AT&T and Comcast entered into a similar partnership to reduce spam calls between the respective networks.
Trend Themes
1. Call Verification - Implementing call verification systems to protect customers from spam calls.
2. SHAKEN/STIR Standard - Utilizing the SHAKEN/STIR standard to verify the authenticity of calls and identify spam calls.
3. Reducing Spam Calls - Partnerships and collaborations between telecom companies to reduce the number of spam calls.
Industry Implications
1. Telecommunications - Implementing call verification systems and utilizing the SHAKEN/STIR standard to improve customer experience and protect against spam calls.
2. Customer Service - Leveraging call verification technology to enhance customer service by reducing the number of spam calls and improving call authenticity.
3. Data Security - Developing innovative solutions to address the growing concern of spam calls and protect customer data through call verification systems.
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