Uber has a new booking feature that allows people to access the platform without the need to download an app. The booking feature was designed for older individuals who may have trouble navigating mobile apps, where users can access the platform through a phone number, 1-833-USE-UBER. Uber created the new feature due to feedback form older adults who indicated a preference for booking rides through live conversation format.
Users can book rides through SMS messaging, where they can receive information about the trip through text. Information can include ETA, license plates, as well as trip receipts.
Currently, the new booking format is available for users in Arizona, and it is part of an accessibility push from the ride-hailing company.
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