Xtime, "a core platform within Cox Automotive's Retail360 ecosystem," works to modernize the automotive service experience with a slew of new user-friendly features. These updates to the platform enable Xtime's product to deliver a seamless customer experience from the dealership appointment to the point of sale.
Xtime's new features include enhanced text communication between customers and prospects, enhanced video capabilities, simplified reporting, and expanded workflow efficiency. The video features, for one, include "noise cancellation, higher resolution, subtitles, dealer branded MPI videos."
Tracy Fred, senior vice president of dealer and lender solutions at Cox Automotive, shared about the automotive service experience offered through the platform: "Xtime stands out from other solutions in its ability to connect data from sales to service, providing tools to keep customers and service staff in constant communication, creating positive customer experiences, that drive loyalty, and promote retention that activates the lifetime value of the customer."
Image Credit: Xtime
What's Driving This Trend
- Enhanced Customer Communication
- The emergence of advanced communication tools, including noise-canceling and high-resolution video, revolutionizes customer interaction and satisfaction in the automotive service sector.
- Integrated Service Ecosystems
- Seamless integration of sales and service data creates cohesive service ecosystems, enhancing customer retention through streamlined experiences.
- Workflow Automation
- Automation of service workflows increases operational efficiency and reduces human error, setting a new benchmark for productivity in automotive services.
Who This Affects Most
- Automotive Services
- Automotive service industries are evolving with technology-driven platforms that offer enhanced customer experience through innovative communication and data integration features.
- Communication Technology
- The communication technology industry is disrupting traditional service models by introducing features like noise cancellation and video subtitling in business ecosystems.
- Retail Technology
- Retail technology is expanding into service sectors with platforms that integrate sales and service data to create holistic customer experiences and drive loyalty.
