Airport Style Self Service Reaches the Hospital
Trend Huntress — September 19, 2007 — Lifestyle
References: msnbc.msn
Having a stroke or heart attack? Bloody stump perhaps? Move to the front of the line. Everybody else, please proceed to the electronic check-in kiosk.
Attempts are being made at a Dallas hospital to aide nurses. New check-in kiosk computers are allowing them to determine which patients are most in need of urgent care. It doesn't reduce patient wait times that much but it helps a little bit. More importantly, it keeps protects the privacy of the patient. They no longer have to sit in a noisy room and explain their personal symptoms to nurses.
Attempts are being made at a Dallas hospital to aide nurses. New check-in kiosk computers are allowing them to determine which patients are most in need of urgent care. It doesn't reduce patient wait times that much but it helps a little bit. More importantly, it keeps protects the privacy of the patient. They no longer have to sit in a noisy room and explain their personal symptoms to nurses.
Trend Themes
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Self-service Check-in — Disruptive innovation opportunity: Development of more advanced self-service kiosks that can efficiently prioritize patients in need of urgent care.
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Privacy Protection — Disruptive innovation opportunity: Creation of innovative technology solutions that maintain patient privacy and eliminate the need for personal symptom explanations in a public setting.
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Improved Nurse Efficiency — Disruptive innovation opportunity: Implementation of advanced computer systems to streamline nurse tasks and enhance their ability to prioritize patients effectively.
Industry Implications
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Healthcare — Disruptive innovation opportunity: Integration of self-service kiosks and innovative technology in hospitals to optimize patient care processes.
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Technology — Disruptive innovation opportunity: Development of advanced kiosk systems and privacy protection solutions for various industries that require check-in procedures.
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Hospitality — Disruptive innovation opportunity: Application of self-service check-in concepts from airports to improve efficiency and privacy in hotel check-in processes.
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