Teladoc Health Teams Up with Amazon on New Alexa-Supported Service
Niko Pajkovic — March 1, 2022 — Lifestyle
References: globenewswire & medcitynews
Teladoc Health, an American multinational telemedicine company, has teamed up with Amazon to offer customers a voice-activated non-emergency general care service that utilizes Alexa technology. The new 24/7 service will be available via Alexa and will be supported on all Echo devices, including the Echo Show and Echo Dot.
Teledoc customers will be able to access the service by simply saying “Alexa, I want to talk to a doctor." Once asked, Alexa will instantly connect the user to a Teladoc call center where they can participate in a virtual visit. According to Teladoc, customers can typically expect a call back in as little as 15 minutes following their appointment set-up, which they will also receive via Alexa.
“Whether they’re taking care of their sick child in the middle of the night or wanting to ask a doctor about allergy symptoms in between meetings during the day, we hope this experience will help customers find the convenient help they want from the comfort of their own home," said Debra Chrapaty, vice president and chief operating officer at Amazon Alexa.
Image Credit: Teladoc Health
Teledoc customers will be able to access the service by simply saying “Alexa, I want to talk to a doctor." Once asked, Alexa will instantly connect the user to a Teladoc call center where they can participate in a virtual visit. According to Teladoc, customers can typically expect a call back in as little as 15 minutes following their appointment set-up, which they will also receive via Alexa.
“Whether they’re taking care of their sick child in the middle of the night or wanting to ask a doctor about allergy symptoms in between meetings during the day, we hope this experience will help customers find the convenient help they want from the comfort of their own home," said Debra Chrapaty, vice president and chief operating officer at Amazon Alexa.
Image Credit: Teladoc Health
Trend Themes
1. Voice-activated Telemedicine Services - The partnership between Teladoc Health and Amazon to offer non-emergency general care services utilizing Alexa technology opens opportunities for voice-activated telemedicine services.
2. 24/7 Virtual Doctor Assistance - The new Alexa-supported virtual doctor service provides customers with 24/7 access to non-emergency general care services, creating opportunities for businesses in healthcare to expand their services beyond regular clinic hours.
3. Convenience and Accessibility in Healthcare - Providing customers with easy access to virtual doctor visits through Alexa-supported services offers disruptive innovation opportunities for the healthcare industry to improve convenience and accessibility of healthcare services.
Industry Implications
1. Telemedicine - The Teladoc and Amazon partnership shows potential for disruption in the telemedicine industry with innovative voice-activated non-emergency general care services.
2. Healthcare Technology - The collaboration between Teladoc and Amazon underscores the potential for disruptive innovation in healthcare technology through the integration of voice-activated services such as Alexa.
3. E-commerce - Amazon's integration of Teladoc's services into Alexa opens up opportunities for disruption in the e-commerce industry with the expansion of healthcare services through online purchases of Amazon products and services.
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