Canada Post's New Postal Office Has a Self-Serving Shipping Kiosk

By: Christopher Magsambol - Nov 2, 2015
References: business.financialpost & marketingmag
This futuristic postal office was recently opened in a Toronto suburb. This marks the first permanent office that offers technology that was tested at a Toronto pop-up shop a few weeks prior.

In creating this space, Canada Post acknowledged that traditional mail was slowly becoming obsolete, which forced them to switch focus to e-commerce. The store will feature a drive-thru for parcel pickups, a 24-hour zone for PO boxes and a vending machine with stamps. This new postal office will also feature a self-serve shipping kiosk, which increases convenience and efficiency. The contemporary post office will also have changing rooms for customers who wish to try on newly purchased clothing, giving them the chance to return the parcel from the shipping office.

To make its service more relevant to modern consumers, Canada Post wanted to capitalize on the rise of e-commerce, since it is already responsible for shipping two thirds of Canada's parcels.