Hello.de is a Messaging-Based Digital Customer Service Solution

By: Alyson Wyers - Feb 27, 2015
References: hello-online.de & springwise
This digital customer service platform uses WhatsApp-style text messaging to strengthen communication with customers. Based in Germany, Hello.de is replacing traditional call centers by offering information and answering questions through a medium younger consumers will be more comfortable with.

Hello.de uses popular social messaging platform WhatsApp as a gateway where customers can ask questions and make concerns known. Hello.de's e-commerce sales assistants also use social media sites and enable businesses to outsource this kind of service. The digital customer service app, therefore, manages the reputation of companies and offers customers an alternative to being put on hold and making expensive phone calls.

The online customer support solution not only makes businesses more approachable, it also cuts down with costs.