Customer Support Software Gorgias Uses Artificial Intelligence

By: Alyson Wyers - Feb 27, 2016
References: & springwise
This artificially intelligent customer support software sends automated replies in an effort to maximize productivity. While this may not give disgruntled customers quite the personal touch they might be looking for, machine learning enables customizable shortcuts and hundreds of email templates. Google Chrome extension and AI help desk Gorgias uses smart email to handle customer complaints more efficiently.

Based in France, the customer support software company integrates data from other organizational resources to find context. The help desk function makes suggestions on actions to take when replying to email correspondence, like giving a refund or mailing a parcel. This system renders repetitive tasks much less time consuming and is supported on a number of platforms including Facebook, Gmail and Yahoo Mail.