Offering clients better customer service does not mean sacrificing money and success in the future. In this infographic by Saleforce, the top five customer service myths are exposed so that businesses can learn how to handle disgruntled consumers.
It is actually in the company's benefit to offer a way for consumers to complain because the majority will not bother to file a complaint when they encounter a problem. By offering them an outlet, the company makes the client feel like they have a say and can prevent them from spreading negative feedback to other potential customers.
Furthermore, offering better customer service means keeping consumers happy and growing the current client base rather than constantly having to attract new replacement customers.
Consumer Complaint Charts
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