With its in-store locations closing during the COVID-19 pandemic, Samsung Canada has announced that it will be offering door-to-door services to consumers so that repair and other product needs can be met.
The updated services are already available in Canada, and can easily be accessed by calling in to the company's call center specialists, who can be reached at 1-800-SAMSUNG. From there, customers can diagnose the problem, and if necessary, set up a pick up time with FedEx to have their device repaired. FedEx will work with the customer to schedule a suitable pick up and delivery time, with the service covered by Samsung Canada for no extra fee. Before being sent back, every device will be throughly sanitized.
In addition, the company is offering remote support to help customers with device set up, solve performance issues, and more—with trained technicians available to remotely view and control devices in order to fix them.
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