Chatbots are notorious for being somewhat rigid in the way that they communicate with users, so 'ozz' is a self-learning AI solution that aims to enable them to learn from conversation for more organic chats.
Many brands that maintain an online presence will utilize chatbots in order to ensure that consumers around the world who might have questions can get them answered immediately even if the team behind the company isn't around. However, the conversation that these chatbots offer is usually quite simple and is easily confused, which results in the user not getting the information they need or having to rephrase their question over and over. The 'ozz' self-learning AI solution aims to utilize the very language your visitors are using in order to ensure they find the information they're looking for.
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