The 'Ever Lose Your Cool' Infographic provides an overview of what lineups irritate even the most patient patrons. Although the survey is focused on Australian citizens, you can certainly relate to the frustrations caused by a slow-moving queue.
So what is the most irritating lineup to wait in? Although you'd think the airport would ring in at number one, cashiers are the ones feeling the most evil eyes. If there is no other option but to wait it out, 42% of surveyed citizens play on their phones to cope with the line -- no wonder mobile games have soared in popularity. Many businesses such as banks are offering clients online services that help save time and money.
If you've caught yourself tapping your toes waiting for your turn, the Ever Lose Your Cool Infographic proves you likely aren't the only one.
What's Driving This Trend
- Slow-moving Queues
- Opportunity for businesses to implement innovative solutions to reduce wait times and improve customer satisfaction.
- Mobile Games
- Potential for businesses to develop and market mobile games as a way to entertain customers while they wait in line.
- Online Services
- Opportunity for industries, such as banking, to offer online services to customers as a way to save time and streamline processes.
Who This Affects Most
- Retail
- Retail industry can explore technologies to optimize queue management and enhance the customer experience.
- Entertainment
- Entertainment industry can leverage the popularity of mobile games to develop and launch new gaming experiences for customers.
- Banking
- Banking industry can provide online banking services to allow customers to conveniently handle transactions and minimize the need for in-person visits.
