The Bank of Tokyo-Mitsubishi UFJ and Mizuho Bank have been receiving help in the form of emotion-detecting bank robots that are capable of carrying out human interactions that involve feeling, thinking and expressing.
The first of the two robots, called 'Nao,' can communicate in both Chinese and English, and is utilized to address customer complaints. The intelligent machine is capable of fielding questions and helping an individual feel heard, without growing frustrated like a human would. 'Pepper,' the second of the devices, assesses the emotional state of the person it's interacting with, and changes its eye color, tone, display content and voice, based on its findings.
These robots are continuing to grow in popularity, as the machines possess the ability to carry out a number of diverse roles in the customer service world.