DialHUMAN Lets Users Browse Content While Waiting
Grace Mahas — July 26, 2019 — Business
References: dialhuman.launchrock & kickstarter
DialHUMAN, founded by Flordia-based entrepreneur Jesse Hollander, is a direct-to-human customer service platform that lets users browse their preferred media -- such as Spotify, NPR, Audible --while waiting for a representative. The service was born from a need for an efficient and consumer-centric customer service platform.
DialHUMAN also allows users to bypass the lengthy process of pressing specific buttons on the phone, i.e. press 1 for X, press 2 for Y, etc. The system will automatically connect users to a human for a seamless and enjoyable experience. According to the site, "the app will be built based on Design Thinking principles which are highly iterative, empathy-based and centered around how humans actually work."
As technology advances, it's pivotal that brands begin creating user-friendly services that are personalized to maximize consumer loyalty.
DialHUMAN also allows users to bypass the lengthy process of pressing specific buttons on the phone, i.e. press 1 for X, press 2 for Y, etc. The system will automatically connect users to a human for a seamless and enjoyable experience. According to the site, "the app will be built based on Design Thinking principles which are highly iterative, empathy-based and centered around how humans actually work."
As technology advances, it's pivotal that brands begin creating user-friendly services that are personalized to maximize consumer loyalty.
Trend Themes
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Direct-to-human Customer Service — The trend towards direct-to-human customer service offers the possibility of highly personalized and efficient interactions with consumers.
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Media-integrated Platforms — Integrating media content with customer service offers disruptive opportunities to improve engagement and customer satisfaction.
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Design Thinking-based Services — Utilizing a design thinking approach to service provision is a disruptive opportunity for providing highly intuitive and consumer-centric services.
Industry Implications
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Customer Service — The customer service industry can benefit from the integration of media and direct-to-human service, as well as adopting design thinking principles.
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Media and Entertainment — The media and entertainment industry can leverage the trend of media-integrated customer service to enhance brand engagement and customer satisfaction.
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Technology and Innovation — Innovation and technology companies can benefit from designing improved customer service platforms and algorithms that bypass button protocols.
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