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Connected-Media Customer Service Platforms

DialHUMAN Lets Users Browse Content While Waiting

— July 26, 2019 — Business
DialHUMAN, founded by Flordia-based entrepreneur Jesse Hollander, is a direct-to-human customer service platform that lets users browse their preferred media -- such as Spotify, NPR, Audible --while waiting for a representative. The service was born from a need for an efficient and consumer-centric customer service platform.

DialHUMAN also allows users to bypass the lengthy process of pressing specific buttons on the phone, i.e. press 1 for X, press 2 for Y, etc. The system will automatically connect users to a human for a seamless and enjoyable experience. According to the site, "the app will be built based on Design Thinking principles which are highly iterative, empathy-based and centered around how humans actually work."

As technology advances, it's pivotal that brands begin creating user-friendly services that are personalized to maximize consumer loyalty.
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