Traditional car dealerships have been in the process of being reinvented for a new generation of prospective car buyers for a few years and even more changes are being implemented to support the need for safe, contactless car-buying experiences. 360 AUTO, which specializes in Customer Experience Technology for the automotive industry, recently introduced a solution to help consumers to complete a car-buying transaction without ever having to step foot in a dealership.
As 360 AUTO sees it, this new Digital Retailing technology "empowers the everyday dealership to deliver an experience that, to date, only Carvana and Tesla have offered." As more consumers are using digital tools to support the car-buying process, this technology helps consumers make informed decisions fast that are suited to their personal needs and preferences.
Image Credit: 360 AUTO
What's Driving This Trend
- Contactless Car-buying
- The need for safer, contactless car-buying experiences is driving the adoption of digital solutions.
- Customer Experience Technology
- Providing consumers with seamless and personalized experiences is becoming critical for companies across multiple industries.
- Digital Retailing
- Digital Retailing technology is enabling companies to offer consumers the convenience of buying products online while still providing a personalized experience.
Who This Affects Most
- Automotive
- The automotive industry is being reinvented with digital solutions to provide safer, more convenient car-buying experiences.
- Retail
- The retail industry can benefit from digital retailing technology to provide consumers with a seamless and personalized shopping experience.
- Technology
- Companies that specialize in customer experience technology can offer innovative solutions to help other industries improve their customer interactions.
