Athena, created by ENGAGE XR Holdings Plc, is an augmented reality (AR) employee that blends artificial intelligence (AI) into a virtual reality (VR) environment for ENGAGE's corporate clients. ENGAGE currently operates as a supplier of virtual communications solutions in the metaverse. Athena replaces traditional customer service agents with augmented reality technology, similar to ChatGPT-3 and DALL.E, and simulates human interaction and conversation using text or voice.
"We named ENGAGE’s companion, Athena, after the Greek goddess of wisdom, handicraft and practical reason," said Whelan. "As our clients continue to interact with Athena, she will expand her intelligence with each prompt and conversation. The introduction of Athena is only the beginning of an extensive roadmap we have planned for AI metaverse applications."
AI-Powered Customer Service
ENGAGE Unveils a New AI Customer Service Employee Named Athena
Trend Themes
1. AI-powered Virtual Reality - Using AI technology in virtual reality environments to improve customer service and replace human agents and enhance customer interactions.
2. Augmented Reality Customer Service - Adopting augmented reality technology for customer service purposes, creating virtual customer service agents that interact with customers and learn from conversations.
3. Intelligent Virtual Assistance - Combining AI and VR technologies to build intelligent virtual assistants that provide personalized customer experiences and elevate customer support services.
Industry Implications
1. Virtual Communications Solutions Industry - Virtual communications solution providers can adopt AI-powered virtual reality assistants to offer seamless customer service experiences and remain competitive in the growing metaverse space.
2. Customer Service Industry - Incorporating augmented reality to build intelligent customer service agents that provide real-time assistance, reducing response times and enhancing customer satisfaction.
3. Artificial Intelligence Industry - Building intelligent virtual assistants, such as Athena, can help AI companies explore new application areas and market their expertise in AI and virtual reality technologies.