These Self-Service Hotel Kiosks Replace Concierge Staff

By: Jana Pijak - Mar 8, 2016
References: hetras &
UK-based hospitality chain Village Hotels recently introduced its self-service hotel kiosks that are powered by cloud-based management system hetras. The new partnership means that Village Hotels visitors can conveniently check in to rooms without having to consult a traditional concierge.

The hotel chain's hetras management system is also connected to an accompanying app that can be accessed via visitors' mobile devices. This hotel's mobile check-in capabilities are reflective of a growing hospitality industry shift that sees the rise of self-service hotels and robotic employees that are slowly replacing traditional maids, delivery personnel and front desk staff.

Though forward-thinking, these implementations are no longer conceptual and are slowly being rolled out in hotels across the globe. These self-service hotel kiosks by hetras make one's travel experience more personalized and convenient and put hotel visitors in control of booking, check-in and check-out service while ultimately saving them time in the long run.