'Resolver' Uses AI to Help Companies with Consumer Complaints

By: Joey Haar - Nov 2, 2016
References: resolver & techcrunch
For consumers, lodging complaints against companies might often feel petty or aggressive, but 'Resolver' recognizes that these complaints are part of the process that leads to better products and services. As such, the complaint resolution company is doing everything it can to make complaints smarter and more efficient, helping both consumers and companies.

With standard complaints, consumers need to send in a letter to the company and wait patiently to hear back -- if they ever hear back at all. Resolver provides a host of tools to help make that process better. For instance, the company provides a set of templates for phrasing complaints, and it even tracks grievances as they make their way through companies' systems. Resolver also uses AI to uncover patterns in successful complaints, adjusting its tools to fit those.