Johanna Moscoso, Consumer Insights Lead at The Weather Company

By: Riley von Niessen - Mar 17, 2017
References: recode.net & theweathercompany
Johanna Moscoco works as a Consumer Insights Lead at The Weather Company, an IBM business. Her daily work involves doing research on the company’s site, finding out what consumers are interested in, understanding their behaviour, and more. She spoke with Trend Hunter about IBM’s positive influence, the importance of taking the time to listen to consumers, and how maintaining a sense of curiosity is key to innovative thinking.

How does your team generate great ideas? Do you have certain rituals to make creativity happen?

We try to get as many people outside of our specific department as possible to weigh in on our ideas so that we get a mix of different perspectives. This can really help bring bigger ideas to life, as it allows you to expand your thinking by involving so many different points of views.

What are some barriers to innovation? How do you get around them?

One of the most limiting things is when you get stuck in your area of expertise and that’s all you can really think of. It’s important to ask other people about specific challenges you might be facing, so that you can get a fresh outlook and take an idea to the next level.

How do you identify trends? What resources does your team use to spot trends and insights?

We use Trend Hunter to get an understanding of trends in the US, as well as globally, which is amazing. We survey our own consumers as well, to see how they’re feeling about specific topics and where they believe an idea is heading. We use this in combination with other resources as well.

Personally, I like to read whatever I can get my hands on, just to get a better idea of where I think the industry is going. In addition, I find attending conferences to be really helpful, because it gives me the chance to see what those outside of The Weather Company are doing and see how we can apply different ideas to our own work.

Has there ever been an instance where another industry has influenced an innovation at your company?

It’s great that we’re owned by IBM, because it’s opened up a lot of opportunities for us. Those at IBM and we at The Weather Company are able to influence each other in ways that are totally new to us. Having all of our people merged together is really productive to innovation because we’re able to provide background and expertise to one another seamlessly.

What are some examples of things you can do to create a culture of innovation?

Maintaining a sense of curiosity and always challenging the status quo is key to creating a culture of innovation. Sometimes, even laziness can inspire new ways of creative thinking, because it pushes you to think more efficiently. It makes you get to thinking that there has to be a different way to do things, and wonder why it hasn’t been changed in the past.

What do you think your industry will look like in 10 years?

A lot more will be automated I think, but there also has to be a merger between data scientists and traditional insights people like myself. They find out the where, the who, and the what, while we fill out the blanks with the why. Due to this, I think you’ll see a lot of teams coming together in the future to paint a more thorough picture and provide more intricate details concerning consumer behaviour. I think marketing will become a lot more targeted than it is now, and a lot more relevant to consumers as well.

What is the best way for brands to connect to their consumers? How do you use this approach to connect to yours?

Listening. It’s important to be where consumers are and really hear what they have to say. If people are using different devices, you need to be there with them to provide the experience they’re looking for, and when they have feedback, you need to take it and run with it. When you acknowledge that you’re listening to your consumers, they pay you back by becoming avid brand loyalists or even functioning as advocates for a specific product.

What’s the most unconventional thing you have done to get creative inspiration?

I started to take ballroom lessons. I did it mainly to have fun, but it also helped me to get a little out of my comfort zone. In doing that, I’ve been more inspired to push ahead and delve into areas in my career that are also out of my comfort zone. When you start doing that you become more curious, and that’s what really sparks innovation.