Waiting on hold for the "next available representative" can be a boring and frustrating ordeal, but a new application called FastCustomer is hoping to skip the wait time. The app, which is available for the iPhone and Android smart phones, asks users to select the company they would like to reach from a long list.
After selecting a company, customers can put down the phone or open another application. The phone will then ring once a real person has answered. FastCustomer even lets users choose which department of the company they would like to speak with. No more navigating your way through the phone directory, no more being transferred over and over, and most especially, no more waiting on hold to speak to a real person.
Stats for Hold-Skipping Apps
Trending: Older & Chilly
Research: 717 clicks in 249 w
Interest: > 3 minutes
Concept: Direct To Human Application
Related: 65 examples / 50 photos
Segment: Neutral, 18-55
Comparison Set: 24 similar articles, including: smartphone street art apps, smartphone cigarette sharing, and rubbish bin apps.
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