Giga Introduces New Accessibility Features to Its App
References: hardwarezone.sg
Giga, a mobile virtual network operator (MVNO) owned by StarHub, positions itself as an accessible service provider with the introduction of new user-friendly features that enhance the inclusivity of all customers. These features reflect Giga's commitment to using technology to empower persons with disabilities (PWDs) in Singapore and ensure equal access in a mobile-first landscape.
The new accessible service provider enhancements are implemented in the Giga app. They include Text to Speech compatibility with popular screen readers, customizable text size and style, high contrast mode, closed captions, transcripts for video and audio content, focus management for cognitive impairments, and audio description using device assistant features. Additionally, Giga has extended free subscription benefits for PWD users for an additional year, totaling two years of complimentary service. Finally, the chatbot Gino has been upgraded with OpenAI's LLMs, enhancing its responsiveness and inclusivity in providing guided responses to customer queries with the assistance of AI.
Image Credit: Giga
The new accessible service provider enhancements are implemented in the Giga app. They include Text to Speech compatibility with popular screen readers, customizable text size and style, high contrast mode, closed captions, transcripts for video and audio content, focus management for cognitive impairments, and audio description using device assistant features. Additionally, Giga has extended free subscription benefits for PWD users for an additional year, totaling two years of complimentary service. Finally, the chatbot Gino has been upgraded with OpenAI's LLMs, enhancing its responsiveness and inclusivity in providing guided responses to customer queries with the assistance of AI.
Image Credit: Giga
Trend Themes
1. Inclusive Service Enhancements - Incorporating accessibility features in service provider apps creates a more inclusive digital experience.
2. Enhanced User-friendly Features - Introducing customizable options and intuitive design elements enhances the user experience of service provider apps.
3. AI-powered Customer Support - Leveraging AI technology for chatbots improves customer interactions and support services within service provider apps.
Industry Implications
1. Telecommunications - The telecommunications industry can benefit from integrating accessible features to cater to diverse customer needs and preferences.
2. Software Development - Software developers have the opportunity to innovate by designing user-friendly features and inclusive functionalities for service provider apps.
3. Artificial Intelligence - AI integration in customer support services presents new possibilities for enhancing engagement and accessibility in service provider apps.
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