Getting feedback from website visitors is a powerful way to help make a site more user-friendly, so Hotjar Incoming Feedback is intended to be the connection between user and administrator.
Hotjar Incoming Feedback works by enabling visitors to instantly reach out to the website owner at any time to provide actionable feedback that is either general or highly specific. This allows administrators to instantly make changes rather than waiting for different issues or problems to become more widespread.
Hotjar Recordings is another feature that allows for the experience of website visitors to be played back in order to track what might have led to a negative feedback or specific issue. This could help to make ensuring the best experience possible for visitors a much more streamlined, easier endeavor.