Responding to the health pressures of the pandemic, Fifth Third Bancorp made effective use of drive-through banking windows to offer customers a safe way to receive financial services. The drive-through banking operation covered a range of services centered around common banking transactions. Drawing on age-old technology, the drive-through windows uses a pneumatic tube system to securely exchange financial materials.
The revived initiative arrived at an important juncture for the bank as in-person services were limited or canceled because of the constraints of the pandemic. Drive-through banking brings the in-person banking experience to those who prefer face-to-face interactions and the assurance of an experienced bank teller. Despite pandemic restrictions beginning to recede, drive-through banking offers customers a fast and convenient option for getting more involved financial help.
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