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Hyatt Extends Hospitality to the Internet With @HyattConcierge

By: Marissa Brassfield - Published:   Updated: Aug 23 2011 • References: twitter & twitter
The Hyatt chain of hotels is recognizing the power of Twitter in the hospitality industry by extending its Hyatt Concierge services to the microblogging service with @HyattConcierge.

Guests and former guests simply follow @HyattConcierge and coordinate details of their stay, ask questions and resolve issues using Hyatt Concierge's Twitter account.

We've seen a number of ways in which businesses and organizations successfully harness Twitter for good. Check out some of my favorites below.

Implications - Convenience and speed are two aspects of customer service that most people expect. Due to the growing prevalence of social network-activated phones and gadgets, businesses should use platforms like Twitter and Facebook to directly interface with their customers, leaving them with the most straightforward and pleasant interaction possible.

Stats for Twitter Concierges Trending: Older & Mild
Traction: 3,111 clicks in 270 w
Interest: 4 minutes
Concept: Twitter Concierges
Related: 57 examples / 44 photos
Segment: Neutral, 18-35
Comparison Set: 21 similar articles, including: virtual good samaritans, mobile restaurant rows, and twitter weather updates.