Superstar

Hyatt Extends Hospitality to the Internet With @HyattConcierge

By: Marissa Brassfield - Published:   Updated: Aug 23 2011 • References: twitter and twitter
The Hyatt chain of hotels is recognizing the power of Twitter in the hospitality industry by extending its Hyatt Concierge services to the microblogging service with @HyattConcierge.

Guests and former guests simply follow @HyattConcierge and coordinate details of their stay, ask questions and resolve issues using Hyatt Concierge's Twitter account.

We've seen a number of ways in which businesses and organizations successfully harness Twitter for good. Check out some of my favorites below.

Implications - Convenience and speed are two aspects of customer service that most people expect. Due to the growing prevalence of social network-activated phones and gadgets, businesses should use platforms like Twitter and Facebook to directly interface with their customers, leaving them with the most straightforward and pleasant interaction possible.