Tired of going into a store and finding no one to answer your questions?
In the retail store of the future, that problem may disappear. No more hunting down a sales clerk and hoping they know enough to explain the differences between each model of a digital camera or power drill.
Instead, pick up the telephone at a kiosk, where you'll be connected via live video to an expert, who could be hundreds of miles away at a call center. The expert will be armed with a variety of tools to satisfy customer questions, ranging from store maps to product details, inventory status and access to the Web.
These live customer support kiosks were one of the newest technologies showcased at the National Retail Federation convention in January. As the nation's largest retailers continue to look for ways to make their business more efficient, they're increasingly turning to technology for help.
"Retail is a pretty simple business, but what adds complexity is the size and scale," said Home Depot Chairman and Chief Executive Bob Nardelli, whose company is spending more than $500 million a year on technology.
The Retail Store of the Future
More Stats +/-
Authentically Documented Motherhood Campaigns
Magical AR Light Wands
Top 100 Gadgets Trends in November
Top 50 Games Ideas for November
Top 40 Menswear Trends in November
Free 2018 Report & eBook
Get the top 100 trends happening right NOW -- plus a FREE copy of our award-winning book.
Our Research Methodology
This article is one of 350,000 experiments. We use crowd filtering, big data and AI to identify insights.
The Retail Store Of The Future
- By: Greg PonesseFeb 25, 2006