NICE introduces ElevateAI, a cloud-based AI solution that allows users to utilize NICE’s AI with APIs, instant sign-up, and consumption-based pricing. To create intelligent CX solutions, ElevateAI offers consumer insights from audio, transcripts, and conversations. Automated speech recognition (ASR) technology that utilizes data acquired from training trillions of encounters from a CX dataset can let businesses recognize the voice of their clients over an API.
"Today artificial intelligence is a top priority for customer experience teams. ElevateAI reinforces NICE as a leader in AI for CX. This cost-effective and developer-friendly solution makes superior intelligence more accessible to the market for organisations of all sizes, helping NICE stand out in the market," commented Keith Dawson, vice president and research director at Ventana Research.
Audio-Based AI Insights
NICE Launches ElevateAI, a Cloud-Based AI Solution for Customer Experience
Trend Themes
1. Cloud-based AI - The launch of ElevateAI by NICE shows potential for cloud-based AI solutions in customer experience.
2. Automated Speech Recognition - ElevateAI showcases the potential of automated speech recognition technology in recognizing the voice of a business' clients.
3. Consumer Insights From Audio - NICE's ElevateAI highlights the value of consumer insights acquired from audio, transcripts, and conversations in creating intelligent CX solutions.
Industry Implications
1. Customer Experience - NICE's ElevateAI provides potential for disrupting the customer experience industry through cost-effective and developer-friendly AI solutions.
2. Speech Technology - The launch of ElevateAI presents potential for disrupting the speech technology industry through the use of automated speech recognition in CX solutions.
3. Artificial Intelligence - ElevateAI showcases the potential for disruptive innovation opportunities in the artificial intelligence industry, particularly in the development of cloud-based solutions with consumption-based pricing.