Rather than having people get in touch with a customer care representative via phone or email, many brands are now using customer service apps. By speaking the language of consumers and using their preferred modes of communication, companies are better able to resolve issues and respond to incoming feedback.
These messenger-inspired customer service platforms include tools from Facebook, as well as emerging apps like Haptik, Taobao and Hero, which are all devoted channels for B2C conversations.
While there are now many services that make it easy for consumers to chat directly with brand representatives from mobiles, Service is a great example of a start-up that allows users to outsource interactions with a customer service professional.
14 Customer Service Apps
13
Interactive B2C Platforms
Taobao's Transaction App WangXin Connects Vendors and Buyers
12
Business-Messaging Services
The Hero App Allows Consumers to Communicate with Companies
11
Efficient Customer Service Apps
This App Eliminates the Need to Call a Customer Service Line
10
Mobile B2C Communities
JD.com's App Connects Shoppers and Vendors Through Social Media Posts
9
Online Shop Messaging Apps
Tictail Offers Real Customer Service to Online Shoppers
8
Chat-Based Travel Apps
The New Hyper Travel Agency Gives Trip Booking a More Personal Touch
7
Live Chat Integration Software
Conversity Can Include Live Support Chat Functions Into Apps
6
Live Customer Support Tools
This Tool Allows Business to Speak Directly to Customers
5
Warranty Management Apps
'Warranteer' Uses Mobiles for Storing Product Warranty Information
4
Social Brand Messengers
These Facebook Customer Service Tools Facilitate More Interaction
3
Text-Based Customer Service Apps
This Indian Mobile Messaging Assistant Answers Customers' Queries
2
Live Chat Sales Tools
This Lead Generation and Qualification Company Enhances Client Communication
1
Instant Chat Room Tools
Talk About Jack Connects by Opening New Live Chat Windows on Any Website
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Fast Casual Snapchat Filters
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Telemedicine Kiosks
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Location-Based Communication Apps
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Photo-Based Retail Platforms
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Social Media Shopping Platforms
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Interactive B2C Platforms
Taobao's Transaction App WangXin Connects Vendors and Buyers
Disgruntled Grievance Apps
The Complain App Effectively Seeks Customer Service
Dining Smart Devices
The Owl Enables Establishments to Offer Better Restaurant Customer Service
Local Food Donation Apps
The 'Olio' App Helps Independent Grocers Share Surplus Food Products
Anonymous Proximity Messengers
Anonymous Messaging App Nod Wants You To Text Strangers Nearby
Versatile Video Messaging Apps
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Messaging App Cooking Lessons
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Measurement-Taking Trousers
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Simplified Travel Insurance Packages
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HD Video Conference Cameras
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Virtual Customer Service Reps
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Last Minute Travel Apps
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Web-Based Conference Apps
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Featherlight Wireless Headsets
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Efficient Customer Service Apps
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Retro Chatroom Apps
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Fashion Trial Platforms
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Gender-Inclusive Dating Apps
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Online Mental Health Consultations
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Gamified Driving Apps
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Male-Targeted Insurance Ads
This Geico Insurance Ad Uses 'Brocabulary' to Speak to Bros
Ingenious Aquarium Monitors
The Fishbit Device Helps Keep Your Tank Happy and Healthy
Mobile B2C Communities
JD.com's App Connects Shoppers and Vendors Through Social Media Posts
Online Shop Messaging Apps
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Virtual Fitting Rooms
This Two-Way Technology Allows Customer to Visualize How a Garment May Fit
Photo-Based Insurance Apps
'Cover' Has Users Take Photos of the Items They Want Insured
Chat-Based Travel Apps
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Messenger Software Services
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Multi-Screen Broadcast Platforms
This Audience Engagement Tool Lets Companies Reach All Screens
Civic Messaging Apps
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Connected Conference Gadgets
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Live Customer Support Tools
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Delivery Software Services
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Travel Agent Apps
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Pet Tele-Health Services
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Intuitive Healthcare Platforms
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Tech-Infused Motor Shops
The BMW Paris Showroom is Focused on Providing Exceptional Service
Hybrid Retail Platforms
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Fraud-Preventing Platforms
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Solar Panel Insurance Plans
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HD Video Calling Platforms
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Social Brand Messengers
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Password-Free Online Shopping
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Technical Support Chat Apps
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Convenient Travel Apps
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Romantic Browser Tabs
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Streamlined Communication Apps
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Incentivized Insurance Wearables
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Ephemeral Email Extensions
This Chrome Plugin Offers Self-Destructing Email for Sensitive Content
Hassle-Free Banking Apps
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Hidden Social Features Charts
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Simplified Video Conferencing Apps
This App Does Not Require Any Plugins or Installation
Catty Social Networking Apps
The MeowChat App Combines Social Networking, Dating and Cartoon Cats
Homework Help Apps
Tutor App GotIt! is an Inexpensive Solution for Math and Science Advice
Rideshare Insurance Plans
This Insurance Package Gives Illinois Rideshare Drivers Peace of Mind
Virtual Business Assistants
These Domestic Virtual Assistants Do More Than Basic Admin Tasks
Seat Swapping Apps
This Travel App Facilitates Seat Exchanges Between Airplane Passengers
B2B Communication Apps
The Alibaba.com Platform Connects Vendors Around the Globe
Luxury Hotel-Booking Platforms
This Online Travel Agent Helps Consumers Book Luxury Accommodations
VIP Lounge-Booking Apps
The LoungeBuddy App Helps Air Travelers Get Airport Lounge Access
Panoramic Video Conferencing Cameras
The Polycom Camera Helps Make Video Conferencing Easy
Social Showcasing Widgets
The Social Box Software Helps Companies Display Their Social Media Posts
Social Call Center Alternatives
Hello.de is a Messaging-Based Digital Customer Service Solution
Pit Stop GPS Platforms
Google Maps for iOS Allows Drivers to Make Stops While En Route
Anti-Shopping Services
This Platform is Designed to Help Users Who Have a Shopping Addiction
Text-Based Customer Service Apps
This Indian Mobile Messaging Assistant Answers Customers' Queries
Live Chat Sales Tools
This Lead Generation and Qualification Company Enhances Client Communication
Organizational Audio Messaging
Talko App Adds Multimedia Elements and Text Threads to Phone Calls
Image-Based Fashion Apps
This App Helps Users Shop Based on Visual Features Alone
E-Signature Software Services
Kiwi Startup Zelny Lets Companies Integrate Digital Signatures
Automated Travel Agents
This Multi-City Trip Planner Uses Complex Algorithms to Optimize Traveling
Integrated Video Conferencing Platforms
This Tool is Integrated with Different Applications
Flexible Tutoring Apps
The Tutors Platform Virtually Connects Private Teachers to Students
Charitable Food Campaigns
The Latest Walmart Social Media Campaign Raises Funds for Food Banks
Digital Service Ranking Boards
The Nothing 'One-2-Ten' System Gets Feedback From Customers
Instant Chat Room Tools
Talk About Jack Connects by Opening New Live Chat Windows on Any Website
Message-Based Virtual Assistants
This Messaging App is the Facebook Siri Equivalent
Intuitive Insurance Platforms
'Quotacy' Simplifies the Process of Getting a Life Insurance Quote
Airport Service Robots
The Spencer Customer Service Robot Helps Passengers Make Their Flights
On-Demand Celebratory Dances
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Solar Internet Drones
The Facebook Drone 'Aquila' Will Bring the Web to Remote Parts of the World
Video-Based Vet Consultations
This Service Connects Pet Owners with Licensed Veterinarians
Restaurant Server-Rating Apps
Unlike Other Restaurant Review Apps, Grate Focuses on Individuals
Tweeting Travel Agents
'Reach.ly' Trolls Twitter to Help Hotels Find Potential Guests
Celebrity Live Streaming Apps
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Voice Recognition Conference Apps
The 'Speek' Conference Call App Lets You Know Who's Talking
Flight-Rescheduling Apps
This Travel App is the Solution to Canceled and Delayed Flights
Retail Search Engines
This New Online Shopping Tool Finds Stores Similar to Your Favorites
Automated Birthday Greetings
The Facebook Birthday 'Speed Text' Sends Wishes with One Button
Virtual Jukebox Apps
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Cloud-Based Conferencing Tools
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