FedEx has introduced the Sensaware, a connected sensor that gives you real time accelerometer data to detect (within a few feet) the exact location of your package. This connected sensor can also tell you the temperature of your package and detects drops or jostling and if it has been exposed to light.
Sensaware eliminates the need for you to call those 1-800 help numbers and inevitably be on hold for an eon. The connected sensor also allows FedEx a reprieve from angry or concerned customer phone calls. The Sensaware connected sensor costs $120 a month and its data can be accessed via the Internet.
Now, if only we could have a connected sensor like Sensaware for our luggage!
Key Themes Behind This Trend
- Connected Sensors for Package Tracking
- The Sensaware from FedEx offers real-time package location and condition monitoring, opening up opportunities for improved logistics and customer service.
- Internet of Things (iot) in Delivery Services
- The use of connected sensors like Sensaware in the delivery industry enables faster and more efficient package tracking, reducing the need for customer support inquiries.
- Enhanced Customer Experience Through Sensor Technology
- The integration of connected sensors in package tracking provides customers with instant access to real-time package location, temperature, and security information, improving transparency and peace of mind.
Where This Applies
- Logistics and Shipping
- The introduction of connected sensors like Sensaware revolutionizes package tracking and logistics in the shipping industry, enabling real-time monitoring and improved operational efficiency.
- Customer Service and Support
- Connected sensor technology such as Sensaware reduces the burden of customer support inquiries in industries relying on package delivery, allowing for more focused and efficient support services.
- Travel and Luggage
- The application of connected sensor technology, similar to Sensaware, in the travel and luggage industry offers potential for improved tracking and security measures, enhancing the overall travel experience for customers.
