Steve Dublanica wrote a blog called Waiter Rant about eating in the Big Apple that really caught on. As a result, he decided to pursue his knack for writing. Because the book was so successful, he is now launching a second book on the marvelously mysterious genre of “tipping.”
Well, in the Big Apple, they may have a “pas de deux” between customer and server, but elsewhere, it’s add 20% and get on with life. Ingeniously titled, “At Your Service” the book will be done undercover. w00t! Can hardly wait. See you at the Waffle House.
What's Driving This Trend
- Tipping Culture
- Disruptive innovation opportunity: Develop a technology platform that allows for seamless and frictionless tipping across different service industries.
- Undercover Journalism
- Disruptive innovation opportunity: Create a digital platform that connects undercover journalists with publishers to uncover hidden truths and expose corruption.
- Customer Service
- Disruptive innovation opportunity: Use artificial intelligence and virtual assistants to revolutionize customer service interactions and provide personalized and efficient support.
Who This Affects Most
- Hospitality
- Disruptive innovation opportunity: Develop smart hotel technology that enhances guest experiences, streamlines operations, and automates services.
- Publishing
- Disruptive innovation opportunity: Build a blockchain-based publishing platform that allows authors to retain more control over their work and receive fair compensation for their contributions.
- Technology
- Disruptive innovation opportunity: Create a telecommunication infrastructure that brings high-speed internet access to remote and underserved areas around the world.
