Shake Shack has partnered with GrubHub in order to create a door-to-door mobile delivery service. The two companies will create a Shake Shack direct-to-POS menu. Customers can currently access the delivery partnership at four different US locations, including in Manhattan, Chicago, New Jersey, and Connecticut. A US-wide rollout is expected after testing.
The menu will use GrubHub's "Just in Time" infrastructure to ensure a quick turnaround from placing an order to delivery. The mobile delivery service will be able to inform customers immediately when their order is ready. Shake Shack will also be able to use other GrubHub tools including tools that will analyze ordering data. This will allow Shake Shack to better cater its service to its customers ordering habits. Shake Shack will also be able to use the GrubHub real-time customer and operations support network.
Data-Empowered Food Deliveries
Shake Shack and GrubHub Have Created a Mobile Delivery Service
Trend Themes
1. Mobile Food Delivery Services - The partnership between Shake Shack and GrubHub highlights the trend of restaurants partnering with delivery platforms to offer door-to-door mobile delivery services.
2. Integration of POS Systems - The creation of a Shake Shack direct-to-POS menu demonstrates the trend of integrating point-of-sale systems with mobile delivery platforms for a seamless ordering experience.
3. Data-driven Customer Service - Shake Shack's use of GrubHub tools to analyze ordering data showcases the trend of using customer data to personalize and improve the food delivery service.
Industry Implications
1. Restaurant Delivery Platforms - Companies like GrubHub are disrupting the traditional restaurant industry by enabling mobile delivery services and expanding their customer reach.
2. Point-of-sale Systems - The integration of POS systems with mobile delivery platforms presents opportunities for companies to streamline their operations and enhance the customer ordering experience.
3. Data Analytics and Insights - The use of data analytics tools by Shake Shack illustrates the growing demand for technology companies that can provide actionable insights to enhance customer service and drive business growth.