One of the downsides of dining at the most popular restaurants in any city is that waiting in line for a table can take ages, and a Google's new 'Wait Times' feature is designed to help users cut the time down to zero. The feature, which is native within Google Maps, predicts the times that line ups should take at restaurants, so users can "decide whether that cronut is really worth an hour wait or plan ahead to get your fix at a time when you can avoid a wait entirely," according to Google Maps' product blog.
To be sure, Google has long included a graph that shows the busiest times for local restaurants and bars, but Wait Times is designed to give a more granular idea of exactly how busy those times are.
Wait-Reducing Map Features
Google's 'Wait Times' Predicts Lines at Local Restaurants
Trend Themes
1. Predictive Wait Times - Opportunity for hospitality industry to integrate predictive wait times feature into their services for an enhanced customer experience.
2. Location-based Services - An opportunity for location-based services industry to incorporate predictive wait times to help users optimize their travel experiences.
3. Data-driven Insights - Opportunity for big data industry to leverage data-driven insights to enhance user experiences and optimize services for businesses.
Industry Implications
1. Hospitality - Opportunity for the hospitality industry to integrate Google's 'Wait Times' feature for a better customer experience.
2. Travel - An opportunity for the travel industry to incorporate predictive wait times into their service offerings for greater customer satisfaction.
3. Technology - Opportunity for the technology industry to develop innovative solutions to help businesses optimize their services using Google's 'Wait Times' feature.