FedEx and Walgreens have entered into a partnership in order to improve the online returns process for customers. The new agreement between the organizations dictates that customers will be able to leave items for an online return at Walgreens locations across the United States. Customers can also print shipping labels for online returns at a Walgreens location.
The collaboration is possible using FedEx Returns Technology, which is a platform that enables online sellers or online stores to provide a code to customers. Customers are then able to use the code at a Walgreens location to return a purchased item.
The partnership will help Walgreens, as it will increase foot traffic in its stores. A number of different brick and mortar stores have engaged in similar programs that are also intended to increase foot traffic.
In-Store Online Returns
FedEx and Walgreens Have Entered into a Partnership for Online Returns
Trend Themes
1. In-store Pickup - Partnering with local stores to provide convenient online order pickups could be a trend for e-commerce companies looking to improve customer experience and increase foot traffic.
2. E-commerce Returns - There could be a trend for e-commerce companies to partner with physical stores to provide an easier, more convenient way for customers to return items purchased online.
3. Collaborative Logistics - Collaborating with logistics companies to provide seamless returns and pickups could be a trend for retailers looking to improve customer experience.
Industry Implications
1. Retail - Retailers could partner with logistics companies like FedEx to improve the online order pickup and return process, increasing customer satisfaction and foot traffic to their stores.
2. Logistics - Logistics companies like FedEx could partner with retailers to provide innovative solutions like in-store online returns, improving the overall customer experience.
3. E-commerce - E-commerce companies could partner with physical stores like Walgreens to provide a more convenient and easier returns process for customers, potentially increasing customer loyalty and satisfaction.