Lorikeet, the company that helps businesses create universal AI concierges for customers, announced the launch of Lorikeet Coach for CX teams so that they can better understand performance, why metrics changed and see issues automatically fixed.
"Support ops teams are flying blind," said Steve Hind, CEO of Lorikeet. "They can see aggregate metrics like CSAT, response times, or AI resolution rates, but often have to spend hours—often hours they don't have—trying to understand root causes and what actions will improve performance." Coach, billed as an "AI co-worker," reviews every ticket, whether handled by humans, artificial intelligence, or both. Unlike analytic tools that merely identify a problem, Coach helps teams quickly gain insight from natural-language questions, and with proposed changes approved, Coach implements them.
AI Co-Workers
Lorikeet Coach Partners with CX Teams to Pinpoint Issues & Implement Fixes
Trend Themes
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AI-augmented Customer Experience — Enhancing customer experience through AI tools that not only identify issues but also implement solutions presents a game-changing opportunity.
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Natural-language Insight Generation — The ability to derive actionable insights from natural-language inputs transforms how CX teams approach problem-solving.
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Automated Problem Resolution — Empowering AI systems to autonomously resolve issues streamlines operations and boosts efficiency in customer experience management.
Industry Implications
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Customer Support Software — Integrating AI co-workers into customer support systems can revolutionize metrics monitoring and issue resolution processes.
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Business Analytics — The rise of AI-driven analytics tools that perform tasks beyond traditional data analysis is reshaping business intelligence.
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Artificial Intelligence Solutions — AI advancements, particularly in autonomously actionable technology, are redefining the capabilities of workplace automation tools.