JFKIAT (the operator of Terminal 4 at John F. Kennedy International Airport) has officially launched a contactless airport shop with Zippin that's powered by artificial intelligence. The retail concept, Camden Food Express powered by Zippin, can be found at Gate B 42, and it invites people to pick up and put back items as they shop, and then leave when they are ready to checkout. The frictionless shopping experience automatically charges shoppers for the items they leave the store with, so there's no need for standing in line.
Entering the grab-and-go store starts by tapping a credit card, and once inside Camden Food Express, shoppers will find a selection of food and beverages that they can add to their virtual cart.
Contactless Airport Shops
Zippin Launched an AI-Powered Retail Concept at JFK Terminal 4
Trend Themes
1. Contactless Shopping - The use of AI technology in retail sales to enable customers to shop without physical contact presents an opportunity for business professionals to leverage such innovations in physical stores and shopping malls.
2. Frictionless Retail Experience - The automation of transactions in retail sales is an emerging trend that presents an opportunity for businesses to increase efficiency and reduce interaction time in sales transactions.
3. Automated Retail Concepts - The development of automated retail concepts using AI technology presents an opportunity for companies to create differentiated shopping experiences and increase customer satisfaction and spending.
Industry Implications
1. Retail Industry - The automation of retail sales using AI technology presents an opportunity for retailers to reduce interaction time and enhance customer satisfaction, leading to increased sales and profits.
2. Hospitality Industry - The use of contactless technology in the hospitality industry presents an opportunity for hotels and restaurants to increase efficiency and reduce physical contact between guests and staff, enhancing their safety.
3. Transportation Industry - The integration of contactless technology in the transportation industry presents an opportunity for airlines and airports to provide a seamless travel experience, leading to increased customer loyalty and revenue.