If your job involves doing sales over the phone, these telemarketing tips from management consultancy company The Gap Partnership shows the people you work with that you can walk the talk. 'Your Definitive Guide to Influencing People Over the Phone' covers a plethora of subjects relating to phone persuasiveness.
From basic qualities you need to possess to closing a call with style, these telemarketing tips walk you through the process from start to finish. While some of the advice may seem simplistic or irrelevant, like non-verbal gestures and the way you're dressed, others are specifically related to sales calls. This includes suggestions for using a script successfully, listening lessons and setting your speaking pace. A lot of the advice focuses on psychology as well and offers examples of positive speech.
Influential Telemarketing Tips
This Infographic is a Guide To Closing Sales Calls Over the Phone
Trend Themes
1. Phone Sales Techniques - Disruptive innovation opportunity: Develop virtual reality training programs for sales professionals to practice phone sales techniques in realistic scenarios.
2. Psychological Strategies in Telemarketing - Disruptive innovation opportunity: Create an AI-powered voice analysis tool that monitors tone, pace, and word choice to provide real-time feedback and coaching during sales calls.
3. Personalized Telemarketing Scripts - Disruptive innovation opportunity: Develop an AI-powered platform that generates personalized telemarketing scripts based on customer profiles and preferences.
Industry Implications
1. Sales Training - Disruptive innovation opportunity: Develop a gamified mobile app that offers interactive sales training modules for remote sales teams.
2. Virtual Reality - Disruptive innovation opportunity: Create virtual reality simulations for customer service representatives to practice handling difficult phone conversations.
3. AI-powered Speech Analytics - Disruptive innovation opportunity: Develop an AI-powered speech analytics platform for call centers that identifies key emotions, sentiment, and customer satisfaction factors during phone interactions.