After a successful test in Circle K outlets across the United States and Sweden, the decision to deploy the ‘Smart Checkout’ technology in Circle K’s convenience store locations was put in motion. The device was tested at McGill University's Couche-Tard retail innovation center.
In stores, self-checkouts are mounted on existing counter space. According to Circle K and Mashgin, the tech supplier, customers place the things they want to buy on the device, and cameras recognize and tally the transaction in under a second.
‘Smart Checkout’ technology offers 99.9% accuracy and shorter checkout times, allowing Circle K employees to provide customer service with no interruptions.
"We’ve been hearing great feedback from our customers in the stores where Smart Checkout has been introduced, and it’s easy to see why," said Alex Miller from Circle K’s operations team.
Convenience Store Self-Checkouts
Circle K Debuts the 'Smart Checkout' in Its Retail Locations
Trend Themes
1. Smart Checkout Technology - The increased accuracy and shorter checkout times offer opportunities for businesses to improve customer experience and reduce staffing costs.
2. Self-checkout Systems in Convenience Stores - Convenience stores can improve customer convenience, reduce wait times, and free up staff to provide more personalized service.
3. Retail Innovation Centers - Innovation centers can help businesses test and refine new technologies to improve operations and customer experience.
Industry Implications
1. Retail Industry - Smart checkout technology and self-checkout systems have significant potential to disrupt the retail industry and improve overall customer experience.
2. Technology Industry - The development and implementation of smart checkout technology and self-checkout systems offer opportunities for tech companies looking to innovate in the retail space.
3. Convenience Store Industry - Convenience stores can benefit from the implementation of self-checkout systems, as it allows for increased convenience, reduced wait times, and more personalized customer service.