Having customers fill out lengthy online forms to provide feedback can be somewhat static and boring, so 'Quriobot' is intended to provide a more interactive, engaging method for collecting information. Working like a chatbot for feedback, the technology works by asking visitors questions and having them click or type in their response. The service will respond back with fun, interactive responses in order to create a pleasing conversation that is far more satisfying than simply filling out a form.
The 'Quriobot' feedback chatbot works to make it far better for a company or business to gather information to help improve services and find out what's working. Despite being a chatbot, the solution gives a more humanized experience to make providing feedback more pleasurable and interactive.
Feedback-Gathering Chatbots
'Quriobot' Replaces Online Forms with Conversational Chats
Trend Themes
1. Interactive Feedback - Using chatbots to collect feedback in a conversational and engaging manner.
2. Humanized Conversations - Creating a more personalized and satisfying experience for customers through chatbot interactions.
3. Replacing Online Forms - Disrupting the traditional method of gathering feedback by eliminating static online forms and replacing them with chatbot conversations.
Industry Implications
1. Customer Service - Implementing chatbot technology in customer service to enhance feedback collection and improve services.
2. Market Research - Utilizing chatbots to gather data and insights from customers for market research purposes.
3. User Experience Design - Integrating chatbot technology to improve user experience design by providing interactive and enjoyable feedback interactions.