The Mercure Brisbane is the first of of its kind to implement the new interactive hotel lobby design that was tested back in April 2013 at London's Mercure Tower Bridge.
The recently finished lobby design is a multi-million dollar project, which now creates a relaxed and seamless new way for staff to interact with hotel guests. The space is more casual and open-concept, with tons of seating and fewer separating barriers. The lobby encourages interaction with tablets, a self-serve Nespresso coffee machine, reading areas with books, iPads and Apple computers. Mercure Brisbane's General Manager Mark Wilkinson describes that "We look at the lobby like a global space where you can check in, enjoy a free coffee, read or catch up online, and even meet with friends and colleagues in a casual and comfortable space."
Open-Concept Hotel Lobbies
Mercure's Hotel Lobby Design Reduces Barriers Between Staff & Guests
Trend Themes
1. Interactive Hotel Lobby Design - Creating open and relaxed hotel lobby spaces that encourage interaction and provide a seamless experience for guests.
2. Integration of Technology in Hotel Lobbies - Incorporating tablets, self-serve machines, and other tech amenities to enhance guest experiences and convenience.
3. Multipurpose Hotel Lobby Spaces - Designing hotel lobbies that serve as functional spaces for check-in, socializing, working, and relaxation.
Industry Implications
1. Hospitality Industry - Hotels and resorts can embrace open-concept lobby designs and incorporate technology to enhance guest experiences and improve customer satisfaction.
2. Interior Design Industry - Design firms and architects can focus on creating innovative and interactive lobby spaces that break down barriers and foster social interaction.
3. Technology Industry - Tech companies can develop customized solutions like self-serve machines and interactive systems to elevate the guest experience in hotel lobbies.