Finnair, the largest airline operating in Finland, has launched a new passenger experience for long-haul flights, including upgraded premium economy and business cabins.
The new development comes as part of the company's broader €200 million investment in customer service, which has become a priority for the airline as the world returns to more routine global travel. Now, Finnair's popular Airbus A350 and A330 long-haul aircrafts will be receiving major makeovers, which include all-new cabins aimed at providing passengers with a luxurious in-flight experience.
"The pandemic has had a significant impact on our industry, but it has not impacted our objective to offer a modern premium experience as we continue to be the first choice for travelers connecting Europe and Asia," said Topi Manner, Finnair’s CEO.
Revamped Airline Cabins
Finnair Unveils Luxury Cabins as Part of New Customer Service Investment
Trend Themes
1. Luxury Airline Cabins - There is an opportunity for airlines to invest in upgraded cabins and provide a luxurious in-flight experience to attract more premium customers.
2. Premium Customer Service - Investment in customer service can be a top priority for airlines to offer better in-flight services and gain customer loyalty.
3. Long-haul Aircraft Upgrades - Upgrading long-haul aircraft cabins can be an innovative way for airlines to differentiate themselves from competitors and offer premium customer experience.
Industry Implications
1. Aviation - There is an opportunity for airlines to invest in luxury cabins and upgraded aircraft to provide a unique experience for premium customers and gain a competitive edge.
2. Travel and Tourism - Investment in customer service and luxurious in-flight experiences can be a competitive advantage for airlines looking to attract more customers and increase brand loyalty in the travel and tourism industry.
3. Hospitality - Airlines can learn from the hospitality industry's customer-centric approach and invest in upgraded cabins and premium customer service to offer a better in-flight experience, similar to high-end hotels.