TelOne, the nationally owned telecommunications company of Zimbabwe, has gone ahead and launched an innovative new customer support app that is designed to make it easier than ever for Zimbabwe's hordes of mobile-obsessed customers to go about accessing a wide variety of customer care functions right from their ubiquitous mobile devices.
Available for download through both the iOS and Google Play apps, the TelOne customer support app allows users to recharge their plans and pay for them. It even allows users to communicate with a customer care agent using a handy chat service. What's more, customers can also pull up the WiFi hotspot locator to assist them in getting online.
This customer support app will surely appeal to TelOne's users, and makes for a great way to boost the customer experience.
Supportive Telecom Apps
TelOne's Customer Support App Offers Live Chat and Payment Services
Trend Themes
1. Mobile Customer Support - TelOne's customer support app highlights the trend of mobile-centric customer service and presents an opportunity for telecommunications companies to improve their support systems through mobile apps.
2. Integrated Payment Services - The inclusion of payment services in TelOne's app showcases the trend of integrating payment options into mobile apps for better customer convenience and presents an opportunity for other companies to improve their payment systems through mobile apps.
3. Live Chat Functionality - The live chat feature in TelOne's app exemplifies the trend of prioritizing real-time customer interactions and presents an opportunity for other companies to improve their customer support through live chat functionality in their mobile apps.
Industry Implications
1. Telecommunications - TelOne's app highlights the need for improved customer support and payment systems in the telecommunications industry through mobile apps.
2. Finance - The integration of payment options in TelOne's app showcases the need for mobile payment innovations in the finance industry.
3. E-commerce - The live chat feature in TelOne's app presents an opportunity for e-commerce companies to improve their customer support and close more sales through real-time interactions in their mobile apps.