Compucom is revolutionizing the digital employee experience by introducing its experience analytics and management dashboard alongside its comprehensive Digital Experience Management services. This noteworthy move aims to set new standards for the overall digital well-being of remote and hybrid employees.
"Even pre-pandemic, companies were focusing more on the employee experience, right-sizing its technology needs and moving from SLAs to XLAs," said Compucom CEO Kevin Shank. "But no one was able to define it and establish ways to improve it - until now. Our teams leverage customer insights, third-party technologies and our own proprietary development to deliver on the promise of improving the employee experience."
Compucom hopes to leverage advanced analytics to gain valuable insights into an employee's technology experience. These insights are then transformed into actionable recommendations to enhance and optimize the digital journey for employees.
Digital Employee Services
Compucom Sets New Digital Employee Standards with its New Service
Trend Themes
1. Digital Experience Management - Compucom's introduction of its Digital Experience Management services and analytics dashboard sets new standards for managing and improving the digital employee experience.
2. Remote and Hybrid Workforce - Compucom's focus on the digital well-being of remote and hybrid employees reflects the growing trend of organizations embracing flexible work models and the need for innovative solutions to support these employees.
3. Employee Experience Optimization - Compucom's use of advanced analytics to transform insights into actionable recommendations emphasizes the trend of organizations prioritizing the optimization of the employee experience.
Industry Implications
1. Information Technology Services - Compucom's digital employee services and analytics solutions disrupt the information technology services industry by offering comprehensive solutions for managing the digital employee experience.
2. Workforce Management Solutions - Compucom's focus on the remote and hybrid workforce presents disruptive innovation opportunities for companies in the workforce management solutions industry to develop advanced tools and technologies that support flexible work models.
3. Analytics and Insights - Compucom's use of advanced analytics to gain insights and provide actionable recommendations creates disruptive innovation opportunities in the analytics and insights industry to develop more effective tools for improving the employee experience.