Online and mobile check-in is already the status quo for most major airports and airlines, so it should come as no surprise that the technology is being applied to the hotel industry with products like the Zest app. The platform, which was developed by Maryland-based StayNTouch, lets hotels empower their guests with convenient services related to check-in and check-out.
Beyond simply checking in or out, the Zest app enables all sorts of features. With it, guests can set up email notifications, consult stay details, quickly and efficiently upgrade their room or the services they've purchased, and even gain access to a key code so they can pick up their key from kiosks rather than the front desk. The app also supports mobile room key apps built into many of the leading door lock brands in hotels around the world, eliminating the need to fetch one's key in the first place.
Check-In Management Apps
The Zest App from StayNTouch Helps Hotels Enhance Guest Experience
Trend Themes
1. Online Check-in - Disruptive innovation opportunity: Develop a platform that allows various industries to implement online check-in to enhance customer convenience and efficiency.
2. Mobile Check-in - Disruptive innovation opportunity: Create a seamless mobile check-in experience for customers across different industries, eliminating the need for physical check-in counters.
3. Keyless Entry - Disruptive innovation opportunity: Design a universal keyless entry system that can be integrated with different lock brands across various establishments like hotels, rental properties, and offices.
Industry Implications
1. Hospitality - Disruptive innovation opportunity: Develop check-in management apps specifically tailored for the hospitality industry to enhance guest experience and streamline hotel operations.
2. Travel - Disruptive innovation opportunity: Create check-in management apps for the travel industry to streamline the check-in process for airlines, train stations, and bus terminals, improving the overall travel experience.
3. Real Estate - Disruptive innovation opportunity: Implement check-in management apps in the real estate industry to simplify and automate the check-in process for rental properties, eliminating the need for traditional key exchange.