The newly opened Yotel Singapore is hoping to change some of the unpleasantness that can occur while checking into a hotel, by streamlining the process so that guests must pass by two robot waiters and an automated kiosk, prior to meeting a human at the end of the hotel's lobby.
The kiosks are equipped with touch screens, magnetic strips and card readers, enabling guests to make payments and receive their room keys as quickly as possible. The robots act as concierges and can carry guests' luggage, or deliver amenities like towels or tooth brushes to any of the hotel's 600 suites.
Initially this tech-expansion was directed toward a millennial clientele, but the hotel discovered the self-check-ins and robotic employees were popular among a diverse grouping of individuals.
Tech-Infused Hotel Check-Ins
The Yotel Singapore's Lobby Contains Check-In Kiosks and Robots
Trend Themes
1. Tech-infused Check-ins - Opportunity for hotels to streamline the check-in process using automated kiosks and robots.
2. Robotic Concierge - Potential for robot concierges to assist guests with luggage and deliver amenities in hotels.
3. Self-service Technology - Advancement in self-check-in technology that allows guests to make payments and receive room keys quickly.
Industry Implications
1. Hospitality - Hotels can explore integrating tech-infused check-in systems and robotic concierges to enhance guest experiences.
2. Travel and Tourism - Incorporating self-service technology in hotels can improve operational efficiency and guest satisfaction.
3. Customer Service - Efficient check-in processes and robotic employees can transform the customer service experience in various industries.