One of the latest laundry innovations from LG is the new ThinQ front-load washing machine, which is capable of detecting the volume and weight of each load with AI, and uses advanced sensors to detect fabric types. With deep learning technology, the washing machine accesses over 20,000 data points to select the optimal cycle settings. The intelligent washer will use different washing motions, temperatures and times to clean a group of t-shirts versus a load of bedding or delicates, all of which require different kinds of treatment.
At CES 2020, LG's ThinQ front-load washing machine with Artificial Intelligent Direct Drive and the company's AI-powered Proactive Customer Care service was recognized with a CES Innovation Award.
AI Washing Machines
LG's ThinQ Front-Load Washing Machine Won a CES 2020 Innovation Award
Trend Themes
1. AI-enhanced Appliances - The integration of AI into home appliances allows for more efficient and personalized use, creating opportunities for appliance manufacturers to innovate and differentiate their products.
2. Smart Home Technology - The use of advanced sensors and deep learning technology in household appliances supports the trend towards interconnected smart home technology, creating potential for companies to enter or expand in the smart home industry.
3. Proactive Customer Support - The use of AI-powered customer service, like LG's Proactive Customer Care, provides a more customized and convenient customer support experience, presenting opportunities for companies to implement similar services and stand out in their respective industries.
Industry Implications
1. Home Appliance Manufacturing - Manufacturers can take advantage of AI and sensor technology to differentiate their products and seize market share in the competitive home appliance industry.
2. Smart Home Industry - The integration of smart home technology in washing machines and other appliances will continue to support the growth of the smart home industry, potentially attracting new entrants and prompting existing players to expand their offerings.
3. Customer Service - The use of AI-powered customer service like Proactive Customer Care will likely become increasingly popular across industries as consumers seek out more personalized and convenient customer support experiences.