One reason why people might not enjoy working in the food service industry is due to unsatisfied customers insistent on voicing their restaurant complaints. A New York non-profit organization compiled some of the most popular restaurant complaints into an infographic so you can visualize these grievances. Consumer Reports' The Gripe-O-Meter Restaurants uses data from a March 2014 poll where 1003 adults were surveyed by the Consumer Reports National Research Center.
Do your eatery-related gripes make the list? Sanitation issues are prevalent, including dirty utensils at the table and unclean or ill-equipped bathrooms. Meanwhile only 14% felt there was not enough nutritional information made available to them.
Whether you often find faults with the food joints you dine at, or are in the restaurant bizz yourself, this infographic will be interesting for a wide range of people.
Food Service Grievances
Consumer Reports Compiled an Infographic of Common Restaurant Complaints
Trend Themes
1. Sanitation Concerns - The prevalence of unsanitary conditions in restaurants presents an opportunity for companies that offer sanitation and cleaning services to capitalize on the need for maintaining a healthy and clean environment in food establishments.
2. Nutritional Transparency - The demand for transparency in nutritional information presents an opportunity for industries that provide food labeling and transparency services to help restaurants comply with new nutritional regulations.
3. Consumer Complaint Tracking - The need for tracking and resolving customer complaints presents an opportunity for industries that offer data analysis and customer service solutions to help restaurants better manage customer feedback and improve overall customer experience.
Industry Implications
1. Sanitation and Cleaning Services - Companies that offer sanitation and cleaning services can capitalize on the need for maintaining a healthy and clean environment in food establishments.
2. Food Labeling and Transparency Services - Industries that provide food labeling and transparency services can help restaurants comply with new nutritional regulations and meet the demand for transparency in nutritional information.
3. Data Analysis and Customer Service Solutions - Companies that offer data analysis and customer service solutions can help restaurants better manage customer feedback and improve overall customer experience by tracking and resolving customer complaints.