The comfortable flight experience can be easily hijacked and turned into a nightmare by a screaming infant. As there is not much one can do about it, Japan Airlines introduces a new feature for its booking system that will, at least, alleviate some of the stress of sitting near a baby on a long flight.
The solution is relatively simple and low-cost, however, it will surely make a difference to passengers. Dubbed the 'Baby Seat Map' tool, the feature identifies which seat is occupied by an infant that is two years of age or younger. As a result, other passengers can book their seating more strategically or simply prepare themselves mentally.
Surely amplifying the comfortable flight experience, Japan Airlines' 'Baby Seat Map' tool has received ample recognition on social media.
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Airline Baby-Screaming Tools
Japan Airlines' Baby Seat Map Boasts a Comfortable Flight Experience
Trend Themes
1. Comfortable Flight Experience - Identifying disruptive innovation opportunities to enhance passenger comfort during flights.
2. Booking System Features - Exploring innovative tools and features to improve the booking experience for airline passengers.
3. Passenger Empowerment - Harnessing the power of technology to empower passengers by providing them with more information and choices.
Industry Implications
1. Airline - The airline industry can implement similar seat map tools to enhance the overall flight experience for passengers.
2. Travel - The travel industry can leverage technology to develop tools and features that address common pain points for travelers such as seating arrangements.
3. Technology - The technology industry can work on developing innovative solutions to solve passenger discomfort and stress during flights.