Apple Shop with a Specialist over Video has been announced as a new service for shoppers to choose when looking to enjoy a more personalized shopping experience from the comfort of home. The service provides shoppers with access to an Apple expert via a secure video shopping session where information can be relayed in real-time. Customers can easily ask questions, while team members will be able to suggest products according to the needs of the shopper.
Head of Apple Retail Online Karen Rasmussen spoke on the Apple Shop with a Specialist over Video service saying, "With Shop with a Specialist over Video, our team members are excited to connect with customers and provide exceptional service as they learn about which iPhone best suits them."
Video-Powered eCommerce Services
Apple Shop with a Specialist Over Video Supports At-Home Shopping
Trend Themes
1. Video-powered Ecommerce Services - The trend of video-powered eCommerce services is growing as companies seek to provide personalized and immersive online shopping experiences.
2. Virtual Experts - The rise of virtual experts in eCommerce represents a disruptive innovation opportunity for businesses to better cater to the needs of their customers and drive sales.
3. Real-time Assistance - Real-time assistance through video shopping sessions is a trend businesses can adopt to provide customers with quick and personalized support during their online shopping journey.
Industry Implications
1. Retail - The retail industry can benefit from the trend of video-powered eCommerce services as they seek to replicate in-store experiences online.
2. Tech - The tech industry can leverage virtual experts and real-time assistance to enhance their eCommerce offerings and improve the customer experience.
3. Telecommunications - Telecommunications companies can utilize video-powered eCommerce services to provide customers with personalized recommendations for their products and services.