Zomato's new feature, 'Tips for the Kitchen Staff,' is designed to provide restaurant-goers with the ability to compensate kitchen staff directly. Individuals can tip kitchen personnel by either allocating a gratuity corresponding to a percentage of their total order cost or stipulating a specific sum of their choosing. Establishments that want to participate in this program are required to formalize their commitment by signing a pledge, thereby ensuring the disbursement of gratuities to their kitchen staff.
Zomato customers will be given the option to rate the restaurant based on food and service with four or five stars. Restaurant partners will be able to track their weekly payouts through the Zomato dashboard.
'Tips for the Kitchen Staff' is now live on Zomato.
Tip-Enabling App Features
Zomato is Launching a New Feature that Lets Customers Tip Kitchen Staff
Trend Themes
1. Direct Tipping - The trend of direct tipping allows customers to compensate kitchen staff directly, giving them a greater sense of appreciation.
2. Restaurant Ratings - The trend of restaurant ratings based on food and service allows customers to provide feedback and help others make informed decisions.
3. Digital Payout Tracking - The trend of digital payout tracking through platforms like Zomato enables restaurant partners to easily monitor their weekly payouts.
Industry Implications
1. Food Delivery - The food delivery industry can benefit from implementing direct tipping features to empower customers and reward kitchen staff.
2. Hospitality - The hospitality industry can leverage restaurant ratings to improve overall service quality and create positive guest experiences.
3. Technology - The technology industry can innovate digital payout tracking solutions to streamline financial operations for restaurant partners.